About us
About Prime Priority Care: Your Partner in Independent Living
At Prime Priority Care, we believe every NDIS participant deserves to live a life defined by choice, control, and opportunity. We are a registered NDIS provider passionately dedicated to delivering high-quality, personalised support that empowers you to achieve your goals and participate fully in your community.
We are more than just a service provider; we are your partners, mentors, and advocates, committed to providing the right support at the right time.
★★★★★
4.99 from 200+ customers
99%
Customer Satisfication
At Prime Priority Care, we are committed to achieving the highest level of customer satisfaction, because your happiness and goal attainment are our ultimate measure of success. We continually seek feedback and tailor our services to ensure your needs are being met with the utmost reliability, compassion, and professionalism. Our goal is for every participant to feel respected, supported, and confident in the exceptional care they receive.
13+
Successful events supported
We believe in the power of connection and community, which is why we actively support a vibrant calendar of successful events for our participants. Every outing, workshop, and centre activity is designed to be safe, fun, and inclusive, providing valuable opportunities for participants to build friendships, explore new hobbies, and practice independence. This ongoing commitment makes community engagement a rewarding part of their everyday life with Prime Priority Care.
20+
Qualified Staff
At Prime Priority Care, your safety and well-being are our highest priority, which is why we invest in highly qualified and compassionate staff. Every team member undergoes rigorous training, background checks, and continuous professional development to ensure they provide the highest standard of support. You can trust that you are receiving reliable, skilled, and ethical care tailored precisely to your NDIS goals and personal preferences.
Our Mission and Vision
Our Mission
Our mission is simple: to provide person-centred NDIS support that builds capacity, fosters genuine connections, and champions independence for every individual we serve. We strive to be the most trusted and reliable support provider, setting the standard for quality and ethical care.
Our Vision
We envision an inclusive Australia where every person with a disability has the resources, skills, and support network necessary to live a life without limits.
Our Core Values
Our entire service delivery model is built upon three non-negotiable values that guide every interaction and decision we make:
- Dignity and Respect: We treat every participant with unwavering respect, upholding their privacy, choices, and right to self-determination. Your plan is always your plan.
- Empowerment: We focus on capacity building. Our support workers don’t just do tasks for you; they mentor, coach, and guide you, helping you develop the skills and confidence to do things for yourself.
- Inclusivity: We actively work to break down barriers, ensuring our services and community partnerships are welcoming and accessible to all backgrounds, abilities, and identities.
The Prime Priority Care Difference
Choosing a support provider is a big decision. Here is what sets us apart:
1. Person-Centred Matching
We take the time to truly understand your personality, interests, and specific goals. We then carefully match you with support workers whose skills and approach best complement your lifestyle, helping you build a strong, trusting, and effective working relationship.
2. Comprehensive and Connected Services
We offer a full spectrum of NDIS supports under one roof, ensuring your journey is smooth and your support is cohesive:
- Core Supports: Including Personal Activities and Daily Household Tasks.
- Capacity Building: Including Life Stage Transition and Development of Life Skills.
- Social Connection: Through our engaging Group & Centre Activities and Innovative Community Participation programs.
3. Experienced and Qualified Team
All Prime Priority Care staff are fully qualified, undergo rigorous background checks, and receive ongoing training in disability awareness, complex support needs, and ethical practice. They are committed professionals who care deeply about your success.
Ready to Start Your Journey?
We invite you to experience the Prime Priority Care difference. Whether you are new to the NDIS, looking for a plan review, or seeking a better support experience, our friendly team is here to listen and help.
Let us help you turn your NDIS goals into reality.
Contact Us Today to discuss your personalised support plan.
Our Amazing Team
“At Prime Priority Care, our expert team ensures personalised, reliable, and high-quality NDIS support — delivering services that are both compassionate and empowering for every participant.”
Shabana Ruby
Chief executive officer & Director
Andrew
Accountant
Tiffany Teo
Consultation Services
Syed Hussain
Marketing
